Refunds and cancellations

At Superflori X, we don’t just build websites — we build long working relationships. Trust is hard to earn and easy to lose, so we keep everything in the open. That’s why our refund policy is short, plain and built on common sense.

1. The peace-of-mind guarantee (your first 30 days)

We are confident enough in what we build to let you try it risk-free.

  • Full refund: if within the first month (30 calendar days) of your first payment you feel the Superflori X platform isn’t what you need, we’ll refund your money in full.
  • No questions asked: we won’t make you justify it. You tell us you’d like to leave, and we process the refund. Your feedback would help us improve, of course, but it is not a condition of getting your money back.

2. How do you request a cancellation or refund?

The process is just as simple as signing up:

  • Contact us directly at our support number.
  • Tell us the name of your flower shop and that you would like to cancel.

3. How the refund is processed

  • Payment method: the money goes back the same way it came in — straight to your card through Stripe, or by bank transfer.
  • Processing time: we start the refund within two working days. Depending on your bank, the money reaches your account within 5–10 working days.

4. Cancelling after the first month

Because we work on a subscription (SaaS), you can stop at any time after the first month:

  • No minimum term: there are no cancellation fees.
  • Paid up to the end: if you cancel part-way through a billing period, the website stays live until the days you have already paid for run out, and no new invoice is issued.

5. Exceptions (costs we pay to others)

There are a few things we cannot refund, because the money has already gone to someone else:

  • Your domain name (.com, .eu or your own country’s): once it is registered in your name, the domain is yours for 12 months. It cannot be “returned” to the registry that manages it.
  • The Google Ads advertising budget: if we have launched campaigns, whatever has already been spent on Google cannot be recovered.

6. What happens to your data?

When your subscription ends:

  • The website is taken down from our servers.
  • Since Superflori X is a managed service (SaaS), the technical platform cannot be moved to another hosting provider.

A personal note: We built this service “from florists, for florists”. We want to see your business bloom. If we turn out not to be the right fit for that, it is only fair that finding out costs you nothing.